Privacy Policy

Effective Date: 2025-02-12

Pinder’s Customs Brokerage Ltd. ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information:
  • Contact Us Form: Name, email address, subject of message, and message content.
  • Free Quote Form: Name, email address, service requested, package origin location, package origin destination, piece count, weight, dimensions, type of goods, delivery address, and special note.
• Non-Personal Information:
  • We automatically collect non-personal information, such as browser type, IP address, and usage data, through cookies and other tracking technologies to enhance the user experience and analyze website traffic.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide quotes for our services.
• To improve the services we provide, ensuring they meet your needs.
• To maintain website security and optimize user experience.
• To comply with legal obligations as required by Bahamian law.

All collected information is used internally to provide our services and respond to inquiries. We do not share, sell, or distribute your personal information to third parties.

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

• Service Providers: Third-party service providers who assist in the operation of our website or services (e.g., hosting providers, email services).
• Legal Authorities: In the event we are required to do so by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or the rights of others, or prevent fraud.

4. Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure, so we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may store cookies, particularly if third-party services such as Google Analytics, embedded content (e.g., videos), or hosting providers implement them automatically. We do not actively set or use cookies beyond those necessary for essential website functionality.

You can disable cookies in your browser settings, but doing so may affect some functionality of our website.

For more details about the cookies we use and how you can manage them, please visit Google's Privacy Policy.

6. Your Rights

Depending on your location and applicable laws (e.g., the Data Protection Act, 2003 of The Bahamas or the General Data Protection Regulation (GDPR) if you are in the EU), you may have the following rights regarding your personal data:

• The right to access, update, or correct your personal information.
• The right to request the deletion of your data, subject to certain legal conditions.
• The right to object to the processing of your data or request restrictions on how we use it.

To exercise any of these rights, please contact us at +1 (242) 393-3795.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Once your data is no longer needed, we will delete it or anonymize it as appropriate.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the "Effective Date" at the top of this page will be updated. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at:

• Email: privacy@pinderscustoms.com
• Phone: +1 (242) 393-3795
• Address: 129 Mackey St., Nassau, Bahamas